Returns & Exchanges
Since 1982, Rafael Jewellery has built its reputation on quality craftsmanship and exceptional customer service. Our return policy follows the same principle: clear, fair, and easy to understand.
Eligibility
Returns or exchanges may be requested within 15 days of purchase or delivery, provided that:
- The item is unworn and in its original condition.
- All original packaging, certificates, and documentation are included.
- The item has not been resized, altered, repaired, or modified.
Final Sale Items
The following items are final sale:
- Engraved or personalized jewellery, including names, initials, dates, or messages.
- Custom-designed pieces made to your specifications.
- Items resized or modified at the customer's request.
How to Start a Return
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Call us at (905) 426-4700 or message us on WhatsApp at (416) 219-7564.
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Share your order number and the reason for your request.
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Our team will confirm eligibility and next steps.
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Return the item to our Ajax store as instructed by our team.
Refunds
Once your item is received and inspected, approved refunds are issued to the original payment method. Store credit or an exchange may be offered where applicable.
Damaged or Incorrect Items
If your item arrives damaged or differs from your order, contact us as soon as possible and our team will resolve it promptly.